Privacy policy.

Effective Date: 21/07/2025

At UniFly, your privacy matters. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you interact with our services — whether you're browsing our website, booking a consultation, or engaging with our travel planning services.

1. Who We Are

UniFly is a travel services provider based in the UK. We operate as an intermediary between you and travel suppliers (e.g., airlines, accommodation providers, activity hosts), offering personalised travel planning and booking assistance.

2. Information We Collect

We collect personal information to provide and improve our services. This may include:

  • Contact Information: Full name, email, phone number

  • Travel Preferences: Destination, group size, trip vibe, travel dates

  • Booking Details: Passport names, travel documents, itineraries

  • Payment Information: (Processed through secure third-party platforms)

  • Device and Browsing Data: IP address, browser type, referring URLs, time zone

  • Special Category Data (if applicable): Dietary, accessibility, or medical needs (only with your explicit consent)

3. How We Use Your Information

We use your data to:

  • Arrange and confirm your bookings with third-party suppliers

  • Deliver personalised travel planning and itinerary services

  • Communicate updates, confirmations, and support

  • Respond to your enquiries and provide customer service

  • Comply with legal obligations (e.g., anti-fraud, border security)

  • Improve our services, website experience, and marketing communications

4. Who We Share It With

To fulfil your bookings and provide services, we may share your information with:

  • Travel suppliers: Airlines, accommodation, activity providers, etc.

  • Technology providers: Platforms like Acuity (for scheduling), Zapier, and Airtable (for internal workflow management)

  • Legal and regulatory bodies: As required by customs, immigration, or local law

We do not sell your personal information to third parties.

5. Your Data Rights

Under UK GDPR, you have the right to:

  • Access, update, or delete your personal information

  • Object to or restrict how we process your data

  • Request a copy of the information we hold about you

  • Withdraw consent (where applicable)

To exercise any of these rights, email us at: [Insert Your Business Email]

6. International Transfers

Some travel suppliers or partners may be located outside the UK or EEA. When your data is shared internationally, we ensure it’s protected in line with UK data protection laws.

7. Data Security

We take data protection seriously. Your information is stored securely, and access is limited to authorised personnel only. While no system is 100% secure, we use encryption and secure platforms to protect your data.

8. Retention

We keep your data only as long as necessary for the purposes listed above, unless a longer period is required by law or contractual obligation.

9. Cookies & Tracking

We may use cookies and tracking technologies to improve your website experience. You’ll be able to manage your preferences via our cookie banner or browser settings.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

UniFly


11. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our services or legal obligations. You’ll find the most recent version on our website.